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Event Cancellation Policy

  • If we unfortunately have to cancel any particular event, we will issue full refunds to pre-paid ticket holders. If the event is not a ticketed event, and no pre-payment has been made, then we cannot make any payments for travel or other costs to customers in the event of a cancellation. We reserve the right to cancel an event at any time.
  • On taking a payment for an event, we ask for contact details which we keep on file until the event is over. These contact details are used to contact the customer to let them know if there are any changes to the event, or if the event is cancelled. If a customer provides a means of contact which they then do not engage with (i.e. they don’t answer their phone and we leave a voicemail which they don’t hear; we email them and they don’t check that account) we cannot be responsible for any travel/other costs incurred to the customer for attending an event which has since been cancelled or changed. This does not affect their right to a full refund. We will post details on our website and any relevant social media channels immediately upon cancelling an event.
  • If the ticket holder cannot attend the event for any reason after purchasing a ticket then we cannot guarantee a refund. In some cases, where we have a waiting list for a popular event, we are able to offer a refund as we can guarantee filling the space – however we need at least 5 days notice in this instance.
  • In the event that we can re-schedule an event, any pre-paid ticket holders will be contacted and automatically be transferred to the new date. If they cannot attend, we will issue a full refund.

If you have any questions relating to cancellations or refunds, please contact us on 01234 762615 or alternatively email us.

 

 

 

 



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